For domestic orders, we use UPS, Fedex, and USPS. For international orders, we use DHL and USPS.

Yes, we do. We are happy to ship your framed artwork/s to any part of the world for you. It is important that your address and telephone or mobile number is accurate when providing this information to us to ensure a smooth delivery.

Unfortunately, we are not able to ship to PO boxes for liability and insurance reasons. Your address must be a residential or commercial address.

If you would like to change your address, then you must immediately contact us within 24hrs of placing your order. We are unable to redirect orders/shipments once they have been dispatched. Once marked as “received” by the courier, we are no longer responsible for the package. Please ensure that the address you provide is correct at the time the order is placed.

Once your order is received, we order the materials needed to begin production right away. The materials will take time to arrive as they are coming from other states. Once materials are received, we will begin production immediately. The process normally takes 3 weeks. Please allow up to an additional 5 days for domestic shipping, and 10 days for international shipping.

All orders will be shipped from New York City, USA.

Due to the custom nature of artwork sizes the shipping/delivery fees will vary from one order to the next. The shipping fee will be based on the dimensions of the package needed to ship your framed artwork, as well as the overall weight of the package.

Once your order has been shipped, we will send you a shipping confirmation email with a link to track the order on the courier’s website. By clicking the link, you will be able to track the status of your order once it is in transit. Please note: It may take 24-48 hours for your tracking information to be updated on UPS, FedEx, or USPS websites.

If you receive a damaged order, please contact us immediately! We will reply within 1 business day and will do our very best to find a solution for you.

If your package is lost in transit, please contact us immediately and we will do our best to resolve the issue. For international orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages for international orders. Please note that we are not responsible for lost or stolen items once declared “delivered” by the courier service.