FAQ

How do I go about choosing my art?

You can easily search for a work by category such as: Painting, Sculpture and Photography, Prints. In each, we offer filters to help refine your search by price, technique or format. You can also see which works are recommended by our experts or admired by other art lovers by looking at the number of “likes” on each work. On a regular basis, our team of curators offers you a selection of different mediums according to a particular theme. This section is called Inspirations and is likely to help you in your choice.

Finally, our Artistic Advisory team is available via the “live chat” window at the bottom right of your screen. Alternatively, you can send us an email at info@thecarlosreidgallery.com to ask any questions you might have about our artists and their work. We’re happy to guide you in your search.

Can I see it in person before I buy it?

Unfortunately, no. The absence of a physical gallery allows us to reduce costs and apply a reduced commission thus creating a large network of artists in every corner of Europe and the world. That said, The Carlos Reid Gallery community is invited to exhibitions and openings on a regular basis where our artists present their work and have meet and greets.

In order to help you purchase with ease we offer a 14-day money back guarantee. This means you have a 14 days from the day your delivery arrives to try out the work. If you change your mind, simply make us aware of your intent to return the work by contacting the Customer Service (info@thecarlosreidgallery.com), send it back to the artist, we’ll reimburse you.

What payment methods does The Carlos Reid Gallery offer?

The Carlos Reid Gallery offers online payment via bank card (Visa, Mastercard,and American Express), PayPal, Cryptocurrency, and bank transfer. For more details, please consult our store when completing your purchase.

Can I negotiate the price of an artwork on The Carlos Reid Gallery

Price negotiations are common in the art market. Whether a work is being sold by a gallery, dealer or even the artist themselves, a bit of back-and-forth is normal.

Although prices are set by our experts in collaboration with the artist, we still think it necessary to allow the client to take part in the negotiation.

For this reason, you can negotiate the price for all artwork over $500 on The Carlos Reid Gallery.

How do deliveries work?

The Carlos Reid Gallery applies, standard shipping rates based on the size and weight of your order.

Once you have validated your order, we contact the artist to have the work shipped. Works shipped within metropolitan France are usually delivered within 3 to 4 days. Shipments to Western usually take 14 days or less. Works shipped outside of Europe and to overseas departments can take up to 14 days to arrive. The Carlos Reid Gallery is in charge of managing the transport service via our partner carriers. Depending on your residence it could be UPS, Fedex, Colissimo or DHL. The works are insured for the entire duration of the transport and delivery, up until the point you sign for it. The Carlos Reid Gallery will send you the tracking information and all relevant delivery information once your order has been shipped. For more details, see our section on shipping and delivery.

Which countries do you ship to?

The Carlos Reid Gallery ships all over the world.

Will I have to pay a customs tax or duties fee?

For all deliveries within the European Union, no customs fees apply, so there’s nothing extra to pay.

What to do if I don’t like the artwork upon receiving it?

The Carlos Reid Gallery allows you to return your work to the artist within 7 days of receiving it. You are responsible for the shipping and handling fees for all returns. If you decide to return a work, please contact The Carlos Reid Gallery Customer Service as soon as possible. You’ll need to package the work according to our instructions and we’ll organize the transport. We do our best to process all refunds within 14 days or less.

I received my work but it’s damaged/doesn’t conform to the online description. What should I do?

In the unfortunate event that this happens to you, the first step is to document it by taking photos of the damage. If a package arrives in a damaged state before you even open it, take photos of it just in case the artwork inside is damaged as well. Step two is to email the photos to The Carlos Reid Gallery immediately and describe your situation. We will then contact the artist and carrier and issue your refund. For further information, please see our Returns and Refund Policy.

How can I contact Customer Service?

Our Customer Service is available Monday to Friday from 11.00 am – 6.00 pm EST

We can be contacted via:
– e-mail: info@thecarlosreidgallery.com
– phone at 1 (917) 740-7378

Commission An Artist

How can I commission an artist?

The Carlos Reid Gallery will contact any of our artists directly to see if they’re open to commissions. Just click the Submit Artwork Commission Request button above.

How do I pay for a commissioned artwork?

Once an artist has agreed to take on your commission, a member of The Carlos Reid Gallery's commissions team will be in touch via email to take a non-refundable deposit. This deposit is 30 - 50% of the final artwork value, as agreed between yourself and the artist.

Your chosen artist will then start work on your artwork and you will pay the balance when the artwork is finished.

How can I check the progress of my commissioned artwork?

Your artist will be in touch with regular photos and updates via The Carlos Reid Gallery'’s messaging system.

Can I return a commissioned artwork?

Unfortunately we do not accept returns of commissioned artworks.

How much will it cost?

That’s up to you and the artist! You set your budget when you first commission the artist via the initial contact form and the artist will liaise with you to reach a fair price.

What can I commission?

Anything you like! Whether it’s a portrait of your dog, an abstract to fill that empty space above your fireplace, or an artwork similar to one that you have seen elsewhere. Be sure to give the artist a clear idea of your requirements - you can even upload and send photos to give them a better idea.

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